Shipping

Shopping method

Thank you for shopping at SheaDrew! We are committed to making your shopping experience as smooth and transparent as possible. This Shopping Policy explains how we process, ship, return, and refund orders placed through our website. Please read it carefully before placing an order.

1. Order Processing & Confirmation

Once you place an order on our website, you will receive an order confirmation email containing your order number and details of the items purchased. Please review the confirmation and contact us promptly if anything looks incorrect.

In-stock orders are typically processed within 1–3 business days (excluding weekends and public holidays) after order confirmation is received.

Processing Time: Orders are typically processed and dispatched within 1–3 business days after order confirmation.

Shipping Time: Once dispatched, your order will take 3–7 business days to be delivered, depending on your location and the shipping method selected at checkout.

Shipping Cost: We offer free standard shipping on all eligible e-bike orders within the contiguous United States. Any applicable shipping fees will be clearly shown at checkout before you complete your purchase.

If an item in your order is out of stock or available for pre-order only, we will notify you of the expected shipping timeline before dispatch.

We may contact you to verify order or shipping information when necessary. Please ensure that the contact details you provide are accurate and up to date.

2. Pricing & Payment

All prices listed on our website are in US Dollars (USD).

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods offered at checkout.

For orders shipped within the United States, applicable sales tax will be calculated and added at checkout where required by applicable law, based on the shipping address provided.

All payments are processed securely. The total amount charged will include the item price plus any applicable taxes and shipping fees.

3. Shipping Policy

3.1 Shipping Areas: We currently ship to addresses within the 48 contiguous United States. We generally do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories. If you are located outside our standard shipping area, please contact us to confirm availability before placing an order.

3.2 Processing Time: Orders are typically processed and dispatched within 1–3 business days after order confirmation.

3.3 Shipping Time: Once dispatched, your order will take 3–7 business days to be delivered, depending on your location and the shipping method selected at checkout.

3.4 Shipping Cost: We offer free standard shipping on all eligible e-bike orders within the contiguous United States. Any applicable shipping fees will be clearly shown at checkout before you complete your purchase.

3.5 Order Tracking: A shipping confirmation email with a tracking number will be sent to you once your order is dispatched. You can track your package on the carrier’s website using the provided tracking number.

3.6 Delivery: A signature may be required upon delivery. Please ensure that someone is available to receive your order to avoid delivery delays or failed delivery attempts.

4. Taxes & Duties

For orders shipped within the United States, applicable state and local sales taxes will be collected at checkout based on the shipping address.

We are not responsible for any additional fees, customs duties, or taxes that may apply to orders shipped to other countries or territories. Any such charges are the responsibility of the recipient.

5. Order Cancellation & Changes

5.1 Before Shipment: You may cancel or modify your order free of charge before it has been dispatched. To do so, please contact us as soon as possible via email at sheadrewsupport@gmail.com

5.2 After Shipment: Once your order has been shipped, it can no longer be cancelled or modified. If you no longer want the item, you may return it under our Return Policy (Section 6) after delivery. Return shipping costs may apply.

5.3 Address Changes: Please double-check your shipping address at checkout. Once an order has been shipped, the delivery address cannot be changed. If a package is returned to us because of an incorrect or incomplete address provided by the customer, reshipping fees may apply.

6. Returns & Refunds

6.1 Return Window: We offer a 30-day return policy. You may request a return within 30 days of the date of delivery. Returns requested after this period will not be accepted.

6.2 Eligibility: To be eligible for a return, the item must be in its original condition: unused, with less than 10 km (approx. 6 miles) on the odometer for e-bikes, and must include all original accessories, packaging, and proof of purchase.

6.3 Non-Returnable Items: The following items are not eligible for return: (a) products purchased from unauthorized resellers; (b) products damaged as a result of misuse, neglect, accident, or unauthorized modification; (c) accessories, parts, and consumables; (d) gift cards; and (e) items beyond the 30-day return window.

6.4 How to Initiate a Return: To start a return, please contact us at service@jecham.com or provide your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) and detailed return instructions. Items sent back to us without prior authorization will not be accepted.

6.5 Return Shipping Costs: For quality-related issues (defective products, items damaged on arrival, or incorrect items received), we will cover the return shipping cost and provide a prepaid return label. For non-quality-related returns (e.g., changed your mind or no longer needed), the customer is responsible for the return shipping cost, and a restocking/handling fee may be deducted from the refund.

6.6 Inspection & Refund Timing: Once your return arrives at our warehouse, we will inspect it within 3–5 business days. After the inspection is approved, your refund will be processed to your original payment method within 5–10 business days. You will receive an email notification once your refund has been issued.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos or videos of the issue and your order number.

We will evaluate the issue and arrange an appropriate solution, which may include a free replacement, repair, or a full refund.

Please keep the original packaging and all accessories until your issue has been fully resolved.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that your package is stuck in transit or has not been delivered, please contact us and the carrier. We will work with the shipping carrier to locate your package and resolve the issue.

If your order is marked as delivered but you did not receive it, please contact us within 7 days so that we can open an investigation with the carrier. In some cases, a police report may be required for stolen packages above a certain value.

9. Warranty

All SheaDrew e-bikes are covered by our Limited Warranty. Please refer to our separate Warranty Policy for detailed warranty terms, coverage, and claim procedures.

The warranty does not cover normal wear and tear, improper use, unauthorized modification, or damage caused by accident or neglect.

10. Contact Us

If you have any questions about this Shopping Policy or your order, please do not hesitate to contact us:

Email: sheadrewsupport@gmail.com